Skip to content
Chevron Chevron

FAQ

Answers to most common questions about products, orders, shipments, and payments.
About Yardstick
When do you roast? Plus

We roast almost daily with weekly deliveries to our cafes and online store.

Do you have light, medium and dark roasts? Plus

We roast our coffees to maximize sweetness and to achieve balance with good acidity and body.

What is the difference between a blend and single origin? Plus

A coffee is a single origin if it comes from a single farm or cooperative while a blend combines beans from different countries and locations. Our roasters try to bring out the best flavor for both.

What are your Secret Stash coffees? Plus

Secret Stash are our limited release coffees. These coffees are not your occasional coffee. They're a treat to the senses.

How to brew my coffee? Plus

Depending on what you'll use to brew your coffee, we have some suggested recipes here.

How long is your coffee good for? Plus

Our coffee peaks 2-4 weeks within the roast date, and we suggest that you may be able to brew it best up to 60 days from the roast date.

How to dial in Golden Ticket beans for espresso? Plus

For Golden Ticket, we usually aim for a 1:2 ratio so for an 18g dose, we aim for a 36 grams extraction within 28-32 secs. If its extracting fast (less than 25 secs), you can grind finer and if it's taking longer than 36 secs, you can grind coarser on your grinder

You have Max's and Pancake House Collab? Plus

Yes we do! On selected branches, we provide their coffees with exclusive blends and signature drinks so please do try them out if you have the chance!

Do you have beans available in the cafe for purchase? Plus

Yes, we do have our regular blends, seasonal coffees, and a limited assortment of equipment in our cafes. You may also shop for beans online here.

Do you sell decaf coffee? Plus

We have our decaf available seasonally. You may check our latest beans here.

What is your best seller? Plus

Our best seller is the Golden Ticket Blend with taste notes of Dark Chocolate, Mandarin Orange and Toffee. Perfectly pairs with milk! 

If you prefer single origin filter coffees, we highly recommend checking our Coffee for home section for the latest coffees that we have here.

What machines are compatible with your Nespresso-compatible capsules? Plus

Our capsules are compatible the following Nespresso® machines: Essenza Mini | Inissia | Pixie | Latissima One. They are also compatible with the Morning Machine.

Do you cater events for venues or coffee carts or something similar? Plus

Yes! Learn more and inquire here.

Do you have any Coffee/ Barista classes? Plus

Stay tuned on our social media channels as we announce the latest news and updates about coffee classes there.

Cafes
What are your cafe operating hours? Plus

Our cafe operating hours can be found here.

Where are your cafes located? Plus

Our cafe locations and operating hours can be found here.

Can I reserve a table? Plus

We practice free seating on all our branches so reservation would not be possible.

Do you have wifi and sockets in your branches? Plus

Unfortunately, we dont have wifi in our branches so you have to provide your own connection but we have sockets available to charge your devices.

Do you have parking space in Legazpi? Plus

There is pay parking along Esteban St. but it's a first come, first serve basis, so we advise you to park somewhere nearby and walk if you plan on bringing a car.

How can I know more about the Flavor Bar? Plus

You can learn more about the flavor bar here.

Can I bring my pets? Plus

Absolutely — we love furry friends! 🐶🐱 Feel free to bring your dogs or cats along. Just make sure they’re on a leash, wearing diapers, and are calm and respectful of other guests so everyone can have a great time. We can’t wait to meet your adorable companions!

Cafe Supply
I am opening a restaurant/cafe. Do you supply coffees for wholesale/bulk? Plus

Absolutely! For wholesale orders and pricing, please get in touch with kara@yardstickcoffee.com.

Do you sell espresso machines? Plus

We carry La Marzocco and Rocket Espresso Machines here in the Philippines. We have a few home espresso machines and grinders available here.

I am looking for a machine for my cafe. Can you help? Plus

We’d love to help you! For machines intended for business use, please email sales@standardsupplystudios.com so we can provide you with expert advice.

E-store
Where can I place an order? Plus

You can shop online at store.yardstickcoffee.com. Our cafes also carry beans and merchandise, but please note that seasonal promotions and discounts are only available online unless otherwise stated.

What payment methods do you accept? Plus

We accept credit cards, debit cards, and GCash. Please note that we do not accept cash or cash on delivery (COD) for online purchases.

Where is my order? Plus

You’ll receive a tracking number via email once your order ships. If you haven’t received one, feel free to reach out to us at shop@yardstickcoffee.com or message us on Instagram or Facebook Messenger.

Do you offer Same-Day Delivery? Plus

Yes, we offer same-day delivery within Metro Manila, 7 days a week. Orders must be placed before 4 PM to qualify.

Is there a cut-off time for Same-Day delivery? Plus

Yes, cut-off time is 4PM daily.

Where do you ship? How long will it take? Plus

We ship nationwide

  • Metro Manila (Standard): 2–5 business days
  • Provincial Areas: 4–14 business days
    Please allow extra time for deliveries to Visayas and Mindanao.

Machine Orders

  • NCR: Takes 1 -2 days for processing and for dispatch
  • Outside NCR: May take 2 - 3 weeks

Our Sales team will coordinate with you for Machine Shipping

I received the wrong item. Can I request an exchange? Plus

Absolutely—our apologies for the mix-up. Kindly send us a photo of the item and reach out within 7 days of receiving your order so we can assist you promptly.

What's your return and exchange policy? Plus

Warranties

All of our products are covered under individual manufacturer warranties.

If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know by getting in touch to hello@yardstickcoffee.com, and we will work with you to determine your warranty coverage.

Warranties do not apply to any coffee products, glass or ceramic items or parts, or defects arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.


Exchanges & Returns

Our exchange and return policy will apply on a case by case basis. Items that are to be exchanged or returned, will require a proof of purchase within 5 days of purchase, the complete packaging that the item came with, and a valid reason. Please write to hello@yardstickcoffee.com.

Where is my order confirmation? Plus

The order confirmation is sent to the email address used to create the order when your payment goes through. Please check your inbox and spam folder for an email from shop@yardstickcoffee.com.

What do I do if I receive an incorrect, incomplete, or damaged order? Plus

We’re very sorry to hear that. Please send us photos of the damaged item at shop@yardstickcoffee.com so we can investigate and resolve it quickly:

  • Coffee beans, milk, or merch: If the item was damaged in transit, we’ll send a replacement. Unfortunately, we can’t replace items damaged after opening.
  • Machines or gear: We’ll escalate the issue to our tech team. If repair isn’t possible, we’ll process your refund.
Others
Can I have my coffee pre-ground? Plus

Of course! Just select your preferred grind size from the dropdown menu when ordering or indicate it in the notes section before checking out.

Why is my bag of coffee opened with a sticker seal? Plus

Don't worry! The coffee is still fresh but it's just ground to your order. Our roasters seal our beans before passing it on to our online store team. Right before dispatching, our online store team then grinds the beans based on your selection.

Can I add a note with the order? Plus

Yes you can! Please add it in the Order Notes field in the cart page before you checkout your order.

Do you offer discounts or promos? Plus

Yes! We offer seasonal promotions. Sign up for our newsletter to be the first to know. You can also join our Yardstick Coffee Club for exclusive discounts.

I’ve been a fan for years—can I get a discount? Plus

Thank you so much for your continued support! While we don’t offer personal discounts, we encourage you to check out our seasonal promos and sign up for the Yardstick Coffee Club to unlock member-only perks.

How do I sign up for workshops or events? Plus

You can sign up directly through our online store at store.yardstickcoffee.com.

I want to work at Yardstick. Where do I send my CV? Plus

We’d love to hear from you! Please send your CV to people@yardstickcoffee.com.

Can I order Machines online? Plus

Yes! Machines available for purchase can be found at store.yardstickcoffee.com. We accept credit/debit cards and GCash.

Metrobank credit card holders enjoy a 3-month installment plan. Cash payments are not accepted.

Subscription
What Subscriptions do you offer? Plus

We currently offer four types of subscriptions:

  • Yardstick Coffee Club (YCC)
    A flexible non-coffee membership that gives you exclusive perks, points, discounts, and community access — for just PHP 99/month (lifetime price for early sign-ups).
  • Golden Ticket Subscription
    Get freshly roasted Golden Ticket beans delivered monthly:
    • 2 x 250g bags – PHP 1,250/month
    • 1 x 1kg bag – PHP 1,950/month
  • Legazpi Beans Subscription
    Our flagship Legazpi blend, delivered monthly:
    • 2 x 250g bags – PHP 1,350/month
    • 1 x 1kg bag – PHP 2,150/month
  • Home Brew Subscription
    A rotating selection of seasonal beans for home brewers:
     • 2 x 200g bags – PHP 1,650/month
How do subscriptions work? Plus

Subscriptions ensure you never run out of coffee and eliminate the hassle of reordering. Payments and deliveries are automatic each month.

Why get a coffee subscription? Plus
  • Hassle-free monthly delivery
  • Save up to 15%
  • Free shipping
  • Automatic YCC membership with Coffee or Milk Subscriptions
  • First dibs and discounts on new products
How do I subscribe? Plus

Select your desired subscription plan on YardstickCoffee.com/subscription and follow the checkout process.

When will my subscription be shipped? Plus

All subscription orders are dispatched on the 10th of each month. You’ll receive confirmation and tracking details once your order is on the way. Orders typically arrive within 3–5 business days (NCR+).

Can I pause or skip a subscription? Plus

Yes. You can skip a month by clicking the “Skip” button found at the bottom of your subscription order email. You can also skip/pause by going to your website profile > Subscriptions > Select subscription > Skip/Pause.

'Skip' will skip the next month's auto charge while 'Pause' will stop any autocharges that will be made until resumed.

Can I cancel my subscription? Plus

Yes. Cancel any time via the “Cancel” button in your subscription email or log in at store.yardstickcoffee.com. Already-paid orders will still be delivered.

If you cancel your YCC membership, return your YCC card to the café and enjoy a free cup of brew of the day as a goodbye gift.

Can I gift a subscription? Plus

Absolutely! Just enter the recipient’s name, contact number, and shipping address during checkout.

How can I pay? Plus
  • PayPal (you can link your Credit/Debit card or GCash for easy payments)

You’ll be notified 3 days before any automatic card payment is processed.

Can I trust you with my card details? Plus

Yes. Your payment details are securely encrypted by leading payment processors. Yardstick does not store or access your payment info.

Do you have a privacy policy? Plus

Yes. Your privacy is important to us. You can find our Privacy Data Policy at the bottom-left corner of our website.

Can I order coffee without subscribing? Plus

Yes! You can order à la carte fromYardstickCoffee.com.

What coffee options are available? Plus
  • Golden Ticket (250gx2 or 1kg options)
  • Legazpi Beans (250gx2 or 1kg options)
  • Home Brew Rotation (for brewers)
Yardstick Coffee Club
What is Yardstick Coffee Club? Plus

YCC is a monthly coffee community subscription, built for all types of coffee lovers—whether you're new, passionate, or a seasoned barista. It rewards your love for great coffee without locking you into bean subscriptions

Who is YCC for? Plus

Anyone who enjoys visiting cafés, discovering new brews, or engaging with a coffee community. Perfect for enthusiasts, pros, or casual sippers.

What are the perks of YCC membership? Plus
  • 10% off Yardstick beans
  • Free monthly shipping via YardstickCoffee.com
  • Exclusive recipes and content via our Digital Barista
  • Virtual roasting sessions with our team
  • Early access to drops and merch
  • Café discounts (10% off food & drinks with PHP 500 min. spend)
  • Access to our Telegram community
  • Members-only rewards system (PHP 1 = 1 point)
  • Discounts at partner cafés
How much is YCC membership? Plus

Just PHP 99/month for early adopters (lifetime rate, regular price PHP 199/month). Includes:

  • Physical YCC card
  • Free welcome coffee
  • 800 reward points (5% off your next purchase)

If you are already a Coffee Subscriber, you are already part of YCC! Contact us at shop@yardstickcoffee.com if you still don't have your YCC card.

How do I get my YCC card? Plus
  • It will be shipped with your first qualifying order.
  • You can also request it via email, Instagram, or Facebook Messenger.
  • Or pick it up at our Legazpi branch.
How do I participate in the YCC rewards program? Plus
  1. Sign up at yardstickcoffee.com using your preferred email.
  2. Wait for your membership confirmation (24–48 hours).
  3. Log in and click the “Rewards” widget to view your points.
  4. Redeem rewards in the widget for even greater discounts!
How can I earn points? Plus
  • Earn by ordering, subscribing, or engaging on social media. Php 1 = 1 point.
  • For example: 700 points for a 250g Golden Ticket subscription.*
How do I redeem points? Plus
  • Click on “Rewards” when logged in to your account.
  • Points expire after 90 days unless you have an active subscription.
How do I redeem in-store perks? Plus

Show your YCC card to the café team. If you haven’t received yours, we’ll provide one the next time you visit.

You can also show your order confirmation as proof of active subcription.

What happens if I cancel my YCC membership? Plus

You’ll still receive any paid deliveries. Bring your YCC card back to the café and we’ll say goodbye with a free coffee.

Business Inquiries
Are you open to partnerships or collaborations? Plus

Yes! We’re always open to exciting ideas. Kindly send your proposal to hello@yardstickcoffee.com

Help! I need a repair for the machine I bought — who should I contact? Plus

No worries, we’ve got you! Please reach out to our tech support team at techsupport@yardstickcoffee.com and we’ll assist you as soon as possible.

I have an event and I’m interested in your coffee cart. What are your packages? Plus

We’re excited to be part of your event! Please email concierge@yardstickcoffee.com for our coffee cart offerings and packages.